Welcome to our online Support and Knowledge base system. This provides access to common problems and solutions. Use the search field on the right to locate specific answers to your questions. To log a support incident click on the Login/Register option or e-mail to incident@servaplex.com . For telephone support ring +353 (0)1 2304242
Mon - Fri 09:00 to 17:00 GMT/(+1))
 

LiveTime Product Documentation
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Product Knowledgebase Links
  Product Family Link Support Contract Req'd
  Centennial Discovery Support Web Site  
  Centennial License Manager Support Web Site  
  Centennial Devicewall Support Web Site  
  Diskeeper Support Web Site  
  Equisys Zetafax, Zetadocs... Support Web Site  
  Northern Storage Suite Support Web Site  
  NetSupport Manager/School/Protect/Notify/DNA Helpdesk Support Web Site  
  O&O Software Support Web Site  
  Prism Deploy/Patch Manager Policy Commander Support Web Site  
  ServerAssist Support Web Site  
  Tools4Ever Monitor Magic SSRPM UMRA SpaceGuard Support Web Site  
  Ultrabac Support Web Site  
  Policy Patrol Support Web Site  


Settings to change in Zetafax when using a Mainpine IQ Express card.
Relates to: Zetafax
An Activation key will be supplied with each purchase of Discovery.Visual. The Activation key will be specific to the PC on which Discovery.Visual is installed and will need to be registered online to allow full use of the application.
Relates to: Centennial Discovery Visual
If your Centennial Discovery database is not configured for Integrated Security, then you will need to create a login that has the necessary SELECT permissions in the Discovery Database.
Relates to: Centennial Discovery Visual
You wish to install Discovery 9.0 on a Windows Server 2008 machine using IIS 7.0 and are encountering trouble installing the software.
Relates to: Centennial Discovery Standard Edition Centennial Discovery Web Edition
The Microsoft Fax Service, which is distributed with your Windows Operating System, provides the ability to fax any printable document and to receive faxes when used with a fax service provider (FSP) and a fax-capable device.
Relates to: Brooktrout
Description: Machines that have sent messages to the Discovery Server are not visible in the Control Center.
Relates to: Centennial Discovery Standard Edition Centennial Discovery Web Edition
Link to SSRPM Documentation
Relates to: SSRPM
Your machine(s) have been logged on as "normal" non-privileged "Domain Users" and when you plug the SafeStick in you are prompted by Windows to enter Administrator credentials. The dialog box says "You must be in the Administrators Group"
Relates to: Safestick
This section applies if you wish to use Microsoft IIS for DeviceWall Client/Server communication. If you disable IIS then DeviceWall will install and use Apache Web Server instead. Windows 2003 Server Internet Information Services (IIS 6.0) does not, b...
Relates to: Centennial DeviceWall
Use the following procedure to determine if DDI number is available from Brooktrout as REDIRECT_PARTY. If so edit Setup.ini as shown to route correct parameter.
Relates to: Brooktrout