| Welcome to our online Support and Knowledge base system. This provides access to common problems and solutions. Use the search field on the right to locate specific answers to your questions. To log a support incident click on the Login/Register option or e-mail to incident@servaplex.com . For telephone support ring +353 (0)1 2304242 Mon - Fri 09:00 to 17:00 GMT/(+1)) |
| LiveTime Product Documentation | |||
|---|---|---|---|
| Service Desk Success: An opportunity for differentiation | September 9th, 2010 | 276.59 kB | |
| Product Knowledgebase Links | |||
| Product Family | Link | Support Contract Req'd | |
| Centennial Discovery | Support Web Site | ||
| Centennial License Manager | Support Web Site | ||
| Centennial Devicewall | Support Web Site | ||
| Diskeeper | Support Web Site | ||
| Equisys Zetafax, Zetadocs... | Support Web Site | ||
| Northern Storage Suite | Support Web Site | ||
| NetSupport Manager/School/Protect/Notify/DNA Helpdesk | Support Web Site | ||
| O&O Software | Support Web Site | ||
| Prism Deploy/Patch Manager Policy Commander | Support Web Site | ||
| ServerAssist | Support Web Site | ||
| Tools4Ever Monitor Magic SSRPM UMRA SpaceGuard | Support Web Site | ||
| Ultrabac | Support Web Site | ||
| Policy Patrol | Support Web Site | ||
Settings to change in Zetafax when using a Mainpine IQ Express card.
Relates to:
Zetafax
An Activation key will be supplied with each purchase of Discovery.Visual. The Activation key will be specific to the PC on which Discovery.Visual is installed and will need to be registered online to allow full use of the application.
Relates to:
Centennial Discovery Visual
If your Centennial Discovery database is not configured for Integrated Security, then you will need to create a login that has the necessary SELECT permissions in the Discovery Database.
Relates to:
Centennial Discovery Visual
You wish to install Discovery 9.0 on a Windows Server 2008 machine using IIS 7.0 and are encountering trouble installing the software.
Relates to:
Centennial Discovery Standard Edition
Centennial Discovery Web Edition
The Microsoft Fax Service, which is distributed with your Windows Operating System, provides the ability to fax any printable document and to receive faxes when used with a fax service provider (FSP) and a fax-capable device.
Relates to:
Brooktrout
Description: Machines that have sent messages to the Discovery Server are not visible in the Control Center.
Relates to:
Centennial Discovery Standard Edition
Centennial Discovery Web Edition
Link to SSRPM Documentation
Relates to:
SSRPM
Your machine(s) have been logged on as "normal" non-privileged "Domain Users" and when you plug the SafeStick in you are prompted by Windows to enter Administrator credentials. The dialog box says "You must be in the Administrators Group"
Relates to:
Safestick
This section applies if you wish to use Microsoft IIS for DeviceWall Client/Server communication. If you disable IIS then DeviceWall will install and use Apache Web Server instead. Windows 2003 Server Internet Information Services (IIS 6.0) does not, b...
Relates to:
Centennial DeviceWall
Use the following procedure to determine if DDI number is available from Brooktrout as REDIRECT_PARTY. If so edit Setup.ini as shown to route correct parameter.
Relates to:
Brooktrout